Terms and Conditions

Welcome to Habibi’s Palace (“we”, “our”, “us”). By accessing or using habibispalace.com (“Website”), placing an order, or using any of our services, you agree to the following Terms and Conditions. Please read them carefully before using our platform.

1. Use of the Website

1. You must be at least 18 years old to place an online order or create an account.
2. You agree not to misuse the Website, interfere with its security, or use it for unlawful activities.
3. All content on this Website including images, text, logos, and menu items is the property of Habibi’s Palace and cannot be copied or reproduced without written permission.

2. Online Ordering

1. Orders can be placed for delivery, takeaway, or dine-in reservation where applicable.
2. Once an order is placed, you will receive a confirmation via SMS, WhatsApp, or email (depending on availability).
3. Order confirmation does not guarantee availability of all items. If an item is unavailable, we will contact you to update, modify, or cancel the order.
4. Prices listed are subject to change without prior notice.

3. Payments

1. We accept multiple payment methods including UPI, cards, net banking, and cash-on-delivery (if available).
2. Online payment transactions are processed through secure third-party payment gateways.
3. Habibi’s Palace is not responsible for payment failures, delays, or errors caused by the payment processor or the customer’s bank.
4. In case of refund due to cancellation or order issues, processing time depends on your bank/payment provider.

4. Delivery Terms

1. Delivery zones are limited to areas serviced by our team. Availability may vary by time and location.
2. Estimated delivery times are approximate and may vary due to traffic, weather, or unforeseen situations.
3. You must provide a correct and complete delivery address. Incorrect information may result in order delays or cancellation.
4. Once delivered and accepted by the customer, food items cannot be returned.

5. Order Cancellation & Modifications

1. Orders may be cancelled within a limited time before preparation begins. Once preparation has started, cancellation may not be possible.
2. Habibi’s Palace reserves the right to cancel orders due to:
   • Unavailability of items
   • Incorrect information
   • Non-serviceable location
   • Technical or operational issues
3. In case of cancellation by us, applicable refunds will be processed.

6. Refund Policy

1. Refunds are only applicable in cases of:
   • Wrong items delivered
   • Major quality issues validated by our team
   • Order cancelled before preparation
2. Refunds will be processed to the original payment method within 3–7 working days (depending on bank/payment provider).
3. No refunds will be provided for dissatisfaction based on taste preference alone.

7. Food Allergies & Dietary Information

1. Customers are responsible for informing us about any allergies or dietary restrictions before placing an order.
2. While we maintain hygiene and safety standards, cross-contamination may occur.
3. Habibi’s Palace is not liable for allergic reactions or health issues arising from consumption of our products.

8. Reservation Terms (if applicable)

1. Reservations may be modified or cancelled as per availability.
2. We reserve the right to release tables if guests arrive late beyond a reasonable grace period.

9. User Accounts

1. You may be required to create an account for ordering or accessing certain features.
2. You are responsible for maintaining the confidentiality of your login credentials.
3. Habibi’s Palace may suspend or delete accounts violating policies or engaging in fraudulent activity.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how customer data is collected and used.

11. Intellectual Property

All menus, dishes, brand names, images, website content, and digital assets belong to Habibi’s Palace. Unauthorized use or reproduction is prohibited.

12. Limitation of Liability

1. We are not responsible for delays, service interruptions, or errors due to external factors such as network issues, delivery partner delays, or incorrect user information.
2. Food quality may vary slightly due to packaging and delivery conditions.

13. Changes to Terms

Habibi’s Palace reserves the right to modify or update these Terms & Conditions anytime without prior notice. Your continued use of the Website implies acceptance of the updated terms.

14. Contact Information

For customer support or queries, please contact:
Habibi’s Palace – Bhopal
Phone: +91-7869637255, +91-9713107255, +91-7000649170
Email: order@habibispalace.com
Website: https://habibispalace.com/