Privacy Policy

Privacy Policy

Habibi’s Palace (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit habibispalace.com, place an online order, or use our services. By using our Website or services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you place an order or contact us, we may collect:

• Name
• Phone number
• Email address
• Delivery address
• Billing information (UPI ID, card details — handled via secure payment gateways)
• Order history

1.2 Technical & Usage Data

When you access our Website, we may automatically collect:

• IP address
• Device information
• Browser type
• Cookies & tracking data
• Pages viewed and actions taken on the Website

1.3 Payment Information

We do not store full payment card details. Payments are processed through secure third-party payment gateways compliant with industry standards.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders (delivery, takeaway, dine-in reservations)
• Improve customer experience and Website functionality
• Send order confirmations, alerts, and updates
• Provide customer support and respond to queries
• Improve our menu offerings, service quality, and user engagement
• Prevent fraud, unauthorized transactions, or misuse of our Website
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve Website functionality
• Save your preferences
• Analyze website traffic and usage
• Personalize your user experience

You can disable cookies in your browser, but some features may not function properly.

4. Sharing Your Information

4.1 Service Providers

Delivery partners, payment gateway providers, IT and hosting providers, SMS/WhatsApp/email notification services.

4.2 Legal Requirements

We may disclose information if required by law enforcement, court orders, or government authorities.

4.3 Business Operations

If required for internal analysis, audits, or to improve our services. We never share personal data for marketing purposes without your consent.

5. Data Security

We implement technical and organizational measures to protect your information, including SSL encryption, secure servers, limited employee access, and encrypted payment processing. However, no electronic transmission is 100% secure.

6. Data Retention

We retain your information only as long as required for fulfilling orders, legal obligations, accounting and tax compliance, and improving future customer experience. You may request deletion of your data (see Section 9).

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

8. Third-Party Links

Our Website may contain links to third-party sites (e.g., social media, payment portals). We are not responsible for the privacy practices of external websites.

9. Your Rights

Depending on your location and applicable laws, you have the right to access, correct, or delete your data, opt-out of promotional communication, and disable cookie tracking. For any requests, contact us using the details below.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page. Your continued use of the Website indicates acceptance of the updated policy.

11. Contact Us

Habibi’s Palace – Bhopal
Phone: +91-7869637255, +91-9713107255, +91-7000649170
Email: order@habibispalace.com
Website: https://habibispalace.com